How to contact our 24x7 travel support when abroad

How to contact our 24x7 travel support when abroad

When traveling internationally, having access to reliable support is essential, especially if unexpected issues arise. Here is how you can reach our 24x7 travel support while abroad:

1. Contact methods

  • International phone number: Call our dedicated international support line. The number is available in your booking confirmation email and on our website under the "Contact Us" section.

  • Email: For non-urgent issues, send an email to our support team. We aim to respond as quickly as possible, typically within a few hours.

  • In-app chat or website chat: If you have internet access, use our live chat feature through our mobile app or website. This is often the fastest way to reach an agent.

  • Local toll-free numbers: In some countries, we provide local toll-free numbers to avoid international call charges. Check our "Contact Us" page for a list of supported countries.

2. Information to provide

When contacting us, have the following details ready to help us assist you faster:

  1. Booking reference (PNR);

  2. Full name of the traveler(s);

  3. Contact number and current location;

  4. Brief description of the issue or request.

3. Tips for contacting us abroad

  • If calling from a mobile phone, ensure international calling is enabled on your plan.

  • If using Wi-Fi, consider using in-app chat to avoid roaming charges.

  • Save our support contact details to your phone before your trip for easy access.

  • If you are in an airport or hotel, ask staff if local call options are available for contacting support.

Our team is available around the clock to assist with booking changes, cancellations, lost documents, emergency rebookings, or any other travel-related queries you may have while on your journey.


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