When booking accommodation, travelers often have specific needs that go beyond the standard check-in and check-out times. Whether it’s early check-in, a room on a higher floor, late check-out, or dietary considerations, communicating these special requests in advance increases the likelihood of a smoother stay.
Special requests should ideally be made at the time of booking or shortly afterward. Most hotel websites and third-party booking platforms offer a designated section to enter requests before final confirmation. Alternatively, you may contact the property directly via email or phone once the booking is confirmed.
Early Check-In / Late Check-Out: Hotels may accommodate these based on availability. Some offer this service free of charge, while others may apply a half-day or full-day rate;
Room Preferences: These may include a high floor, away from elevators, non-smoking rooms, or specific views (such as garden or pool view);
Bed Configuration: Whether requesting a king-sized bed, twin beds, or an extra rollaway bed, informing the property early helps with room allocation;
Accessibility Needs: Guests with mobility concerns may request rooms with step-free access, grab bars in bathrooms, or rooms near lifts;
Dietary or Medical Considerations: Hotels may provide allergy-free bedding, in-room refrigerators for medication, or meal adjustments on request.
Book Directly When Possible: Properties may prioritize direct bookings for room assignments and additional perks;
Follow Up in Advance: A polite follow-up email or call a few days before arrival helps remind the hotel of your requests;
Mention Arrival Time: Providing your estimated arrival time allows the property to plan room readiness accordingly;
Join Loyalty Programs: Members often receive higher priority for room upgrades and early check-in privileges;
Be Flexible and Courteous: A respectful tone and willingness to accept alternatives can improve your chances, especially during peak occupancy.
Not all special requests are complimentary. Early check-in or late check-out may involve a surcharge, particularly during busy travel seasons or in business-focused hotels. Likewise, extra bedding or room upgrades might carry additional fees, depending on the property’s policy.
Travelers are encouraged to check the hotel’s specific terms and conditions, and to confirm in writing whether a request is guaranteed or subject to availability.