What to do if you're charged twice for a booking

What to do if you're charged twice for a booking

Duplicate charges can occasionally happen due to payment processing errors, timeouts, or accidental duplicate submissions. If you notice that you have been charged twice for a single booking, follow these steps:

1. Confirm the duplicate charge

  • Check your bank or card statement carefully to confirm that two charges are for the exact same booking.

  • Sometimes a second charge may appear temporarily as a pending transaction or pre-authorization that will automatically reverse.

  • Compare booking reference numbers, dates, and transaction amounts to be sure.

2. Contact customer support

  1. Contact the travel platform’s customer support team immediately, providing:

    • Booking reference number

    • Screenshots or statements showing the duplicate charge

    • Date and method of payment

  2. The support team will verify the transaction and initiate a refund if a duplicate charge is confirmed.

3. Contact your bank or card provider (if needed)

  • If the travel provider confirms that only one payment was received, contact your bank or card issuer to dispute the duplicate charge.

  • Provide them with documentation (such as the merchant confirmation that no second payment was received).

4. Refund processing

  • Once confirmed, refunds typically take 7 to 15 business days to reflect on your account, depending on the payment method.

  • Keep a record of all communications and transaction IDs for follow-up, if required.

5. Tips to avoid duplicate charges

  • Avoid clicking the payment button multiple times if the page seems slow to load.

  • Wait for the payment confirmation page to fully display before refreshing or navigating away.

  • Check your email for a booking confirmation before attempting another transaction.

By acting quickly and keeping thorough records, you can resolve duplicate charges smoothly and ensure you are refunded for any erroneous transactions.


    • Related Articles

    • What is a convenience fee and why is it charged?

      A convenience fee is an extra charge added to your total cost when you choose a specific payment method or booking channel that offers added flexibility or convenience. Here is what you should know: What is a convenience fee? A convenience fee is a ...

    • Booking Hotels with Special Requests

      When booking accommodation, travelers often have specific needs that go beyond the standard check-in and check-out times. Whether it’s early check-in, a room on a higher floor, late check-out, or dietary considerations, communicating these special ...

    • Understanding Your Booking Reference (PNR) and Its Uses

      When you book a flight, train, or hotel, you receive a unique alphanumeric code known as a booking reference or Passenger Name Record (PNR). This code plays a central role in managing, modifying, and accessing your reservation details throughout your ...

    • Booking Travel for Large Groups or Corporate Trips

      Organizing travel for large groups or corporate teams requires a strategic approach to ensure logistical coordination, cost efficiency, and traveler satisfaction. Whether for a destination wedding, academic delegation, or business conference, ...

    • What to do if you miss your connecting flight

      Missing a connecting flight can disrupt your entire travel itinerary, but knowing what steps to take can help you recover quickly and minimize additional stress. The appropriate course of action depends on how your flights were booked, the reason for ...