When you book a flight, train, or hotel, you receive a unique alphanumeric code known as a booking reference or Passenger Name Record (PNR). This code plays a central role in managing, modifying, and accessing your reservation details throughout your travel process.

What Is a PNR?

A PNR, or Passenger Name Record, is a record in a database that contains the itinerary of a passenger or a group of passengers traveling together. It is generated at the time of booking and includes essential travel details such as the passenger’s name, contact information, flight segments, ticket status, and payment confirmation.

Each PNR is linked to a specific reservation and is usually six to eight characters long, comprising a mix of letters and numbers. It is different from a ticket number, although both are related to the same booking.

Where to Find the Booking Reference

Your booking reference is usually located in:

• The confirmation email or SMS sent by the airline or travel agency;

• The top section of your e-ticket or travel itinerary;

• The airline’s app or website under the “My Bookings” or “Manage Booking” section.

Common Uses of a Booking Reference

• Check-In: Entering your PNR on the airline’s website or kiosk allows you to check in online, select seats, and print or download your boarding pass;

• Flight Status Updates: You can use your PNR to track real-time updates, including delays, cancellations, and gate changes;

• Manage Reservations: Through the airline’s portal, the PNR enables you to modify your travel dates, meal preferences, or seat assignments, depending on your fare type;

• Customer Support: When contacting airline or agency support, providing your PNR helps the agent access your itinerary quickly;

• Visa and Immigration Processes: In some cases, consulates or immigration officers may ask for your PNR to verify your travel plans;

• Loyalty Points Tracking: Frequent flyer programs often require a PNR to link the booking with your membership account.

Important Tips

• Keep It Secure: Since the PNR provides access to your booking details, avoid sharing it publicly or on social media;

• Double-Check for Typos: Always review your name and travel details when receiving your PNR. Errors may cause issues during check-in or at immigration;

• Use the Airline’s Website: Even if you book through a third party, your PNR works on the airline’s official site, allowing direct access to real-time information and changes.

The PNR is more than just a code; it is your digital key to managing your travel efficiently. Keeping it accessible and secure ensures smoother coordination before and during your journey.