A convenience fee is an extra charge added to your total cost when you choose a specific payment method or booking channel that offers added flexibility or convenience. Here is what you should know:
What is a convenience fee?
A convenience fee is a fixed amount or a small percentage added to your purchase when using certain payment methods, such as credit cards, or booking through specific online platforms.
It covers the cost of maintaining secure payment systems, digital platforms, and other technology infrastructure required to process your booking quickly and safely.
Why is it charged?
Payment processing: Electronic transactions involve costs such as payment gateway fees and card network charges.
Service infrastructure: Running a secure online booking system, mobile app, or call center incurs operational expenses.
Booking flexibility: Convenience fees often apply when you choose to pay using faster or more flexible options (such as paying online instead of in person).
When you might see a convenience fee
Airline or travel site bookings: Many platforms charge a convenience fee for online flight or package bookings.
Event tickets: Convenience fees are common when booking concert, movie, or sports tickets online.
Utility and government services: Some government or utility payments processed online may carry a convenience fee.
Ways you can avoid convenience charges
Alternate channels: In some cases, booking through an offline channel (such as a ticket counter or physical office) may avoid the fee.
Different payment methods: Some services waive the convenience fee for payments made via debit cards, net banking, or certain wallets.
Promotions: Look out for offers where convenience fees are waived during special promotions or sales periods.
Understanding why a convenience fee is charged helps you make informed decisions about your payment method and booking channel, and avoid surprises at checkout.