Missing a connecting flight can disrupt your entire travel itinerary, but knowing what steps to take can help you recover quickly and minimize additional stress. The appropriate course of action depends on how your flights were booked, the reason for the missed connection, and the policies of the airline involved.

Understand the cause of the missed connection  

First, determine why you missed the connection:

• If your first flight was delayed due to weather, mechanical issues, or airline operations, the airline may be responsible for re-booking you;

• If the delay was caused by factors outside the airline’s control, such as security delays or your late arrival at the gate, your options may be more limited and you may need to cover costs yourself.

1. If you booked a single itinerary  

When flights are booked on a single ticket or through one airline or its partners, you are usually protected by that airline’s connection policy:

• Approach the airline desk: Immediately visit the airline’s transfer or customer service desk. Airline agents can assist with re-booking and may also provide meal vouchers or hotel accommodation if the next available flight is much later;

• Do not re-book right away: Allow the airline the chance to offer alternatives first. Independent rebooking may forfeit your rights to compensation or assistance;

• Ask about compensation: Depending on your route and local regulations, you may be entitled to compensation or care services.

2. If you booked separate tickets  

When connections are made using separate tickets, the responsibility shifts:

• Act quickly: Proceed to the next airline’s desk or check-in counter and explain your situation;

• Expect to pay: The second airline is not obligated to re-book you without cost. You may need to purchase a new ticket for the next available flight;

• Consider travel insurance: If you purchased coverage that includes missed connections, contact your insurer for guidance on claims.

General steps to take immediately  

• Locate your bags: If your itinerary was protected, your luggage may be automatically re-routed. If you had separate tickets, you may need to claim and recheck your bags;

• Contact travel providers: Notify your hotel, tour operators, or ground transport providers of the delay to rearrange plans as needed;

• Stay calm and polite: Airline staff are more likely to assist you effectively if you remain courteous under pressure.

Tips to avoid missing connections  

• Allow longer layovers when booking connecting flights, especially when switching terminals or clearing immigration;

• Book all legs on a single itinerary whenever possible;

• Consider travel insurance that covers missed connections;

• Monitor flight status and gate information during transit to avoid surprises.

Missing a connection is an inconvenience, but understanding your rights and acting promptly can help you navigate the situation with minimal disruption.