International payments can sometimes fail due to various reasons related to your payment method, security settings, or bank policies. Here is why this happens and how you can resolve it:

Common reasons for payment failures

1. Bank restrictions on international transactions
   Many banks block international payments by default as a fraud prevention measure, unless you enable them explicitly.

2. Insufficient funds or credit limit
   If your account balance or card limit is too low to cover the transaction, the payment will not go through.

3. Incorrect payment details
   Entering the wrong card number, expiration date, CVV, or billing address can cause failures.

4. Expired card
   If your card has expired or is not yet activated, payments will fail.

5. Fraud detection triggers
   Large or unexpected international transactions can trigger fraud alerts, causing the bank to block the payment temporarily.

6. Unsupported card or payment method
   Some online platforms do not support certain cards (for example, domestic-only cards or prepaid cards).

7. Currency conversion issues
   If the card does not support the transaction currency, or your bank restricts foreign currency spending, the payment might fail.

How to fix payment failures

1. Contact your bank
   Call your bank or card issuer to:

   • Enable international transactions

   • Check if there are any blocks or limits on your card

   • Confirm that your card supports the currency you are trying to pay in

2. Check card details
   Double-check that you have entered all card information correctly and that the card is valid.

3. Enable 3D Secure / OTP
   Ensure your card is enrolled in 3D Secure, and that you can receive OTPs or verification codes.

4. Use an alternate card
   If possible, try using a different credit card or payment method that is enabled for international payments.

5. Clear browser cache
   In some cases, clearing your browser cache or switching to a different browser helps resolve technical payment errors.

6. Try again later
   Temporary technical issues with the payment gateway or banking network can also cause failures. Trying the transaction after some time can sometimes resolve the issue.

When to contact customer support

• If your payment continues to fail despite trying the above steps, contact customer support with:

  • The booking reference (if any)

  • The error message received (if shown)

  • The type of card or payment method you used

Support agents can help investigate and advise on alternative payment options to complete your booking.